Home News & Insights Why Your Business Should Switch to the 3CX Phone System

Why Your Business Should Switch to the 3CX Phone System

In the digital era, effective communication is the backbone of any successful business. While traditional landline phone systems have served businesses for decades, the emergence of Voice over Internet Protocol (VoIP) technology has revolutionised communication practices.

As organisations continue to seek innovative solutions to streamline their communication infrastructure, 3CX has emerged as a powerful tool as one of the world’s most trusted and recognised IP phone systems.  Here, we’ll delve into the numerous benefits of using the 3CX Phone System by connecting to Sharp’s purpose-built 3CX Cloud, and why it is a valuable choice for New Zealand businesses of all shapes and sizes.

New Zealand Based

Unlike other Cloud-based phone systems and Microsoft Teams, Sharp’s 3CX Cloud is built in data centres here in New Zealand, not off-shore. So when you’re calling your colleague across the office, the phone call doesn’t have to go to Australia first! Our support team is Auckland based and typically answers the phone in under 30 seconds.

Cost Savings

Unlike other Cloud phone systems and Microsoft Teams calling, Sharp’s 3CX Cloud isn’t licensed per-user-per-month, so your monthly bill doesn’t have to increase each time you add an additional staff member to the system. If you’re a larger enterprise with 20+ phone users on an existing per-user-per-month phone system, you’ll probably save money and increase functionality by switching to Sharp’ 3CX Cloud.

Work-from-home Productivity

3CX is designed to boost productivity within organisations. It offers a comprehensive set of features such as call forwarding, call queuing, voicemail to email, video conferencing, and presence status. These features enable employees to manage their calls efficiently, collaborate seamlessly, and access communication tools from any location. It’s the ideal solution for businesses embracing hybrid or remote work environments as staff can work from home and remain connected to the business’s phone system as if they were sitting at their desk in the office.

Safe, Secure and Clean

Connect to Sharp’s 3CX Cloud, a business-only network that utilises the latest in high-speed fibre access circuits to maximise speed, security and mobility - including enhanced work from home functionality.

Flexibility and Scalability

3CX adapts to the evolving needs of businesses. Whether your organisation has a small team or spans multiple locations, the system can scale accordingly. It supports a wide range of endpoints, including desk phones, smartphones, softphones, and web-based clients, allowing employees to stay connected regardless of their device or location. As your business grows, the 3CX Phone System can easily accommodate additional extensions, lines, and features, ensuring seamless communication as your organisation expands.

Advanced Collaboration Features

Collaboration is a key aspect of modern business operations, and the 3CX Phone System excels in this area. With integrated video conferencing capabilities, organisations can conduct virtual meetings, presentations, and team collaborations effortlessly. The system supports screen sharing, document sharing, and chat functionalities, fostering real-time collaboration and reducing the need for external conferencing solutions. This streamlines communication and enhances teamwork within your organisation.

Keep Connected Anywhere

No time to grab your laptop? The 3CX mobility app is available on the Google Play and Apple Store for download and is the perfect companion for intuitive calling and messaging. Connect securely over any available connection or WiFi. Never experience a dropped call when switching between data and WiFi again. The mobility app contains all the same functionality as the web client and desktop app, but in a smaller smartphone sized package.

Unified Communications

The 3CX Phone System facilitates unified communications by integrating with popular business tools and applications. Integration with CRM systems, such as Salesforce or Microsoft Dynamics, enables seamless access to customer information during calls, improving customer service and sales interactions. Additionally, integration with email clients, such as Microsoft Outlook or Google Workspace, allows users to manage voicemail, missed calls, and call history directly from their email interface. This integration streamlines workflows and ensures a consistent communication experience across multiple platforms.

Easy Management and Administration

The 3CX Phone System prioritises simplicity and ease of management. The web-based management console provides administrators with a centralised interface to configure and monitor the system. It allows for easy user provisioning, extension management, call routing customisation, and real-time monitoring of call activity. The system also offers built-in reporting and analytics tools to gain insights into call patterns, agent performance, and overall communication trends, empowering businesses to make data-driven decisions.

With the help of our voice networking and engineering experts, we can help transform your organisations communication infrastructure.

When installed correctly, you can save costs and benefit from enhanced productivity and flexibility, collaboration features, and seamless integration, this solution caters to the needs of businesses of all sizes. Talk to our team today to see if adopting the 3CX Phone System, is right for your business, or if you want to get the most out of your current 3CX system.

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