Home News & Insights COVID-19 (Coronavirus) – Our Response

COVID-19 – Our Response

We are continuing to support our customers during all alert levels. Please read the below information for further details. 


    Auckland will move to Alert Level 3 at 11:59pm on Tuesday 21 September 

    The rest of New Zealand will remain at Alert Level 2.

    This will be reviewed by the Government on 5 October.

    In line with our promise to be New Zealand's most reliable technology partner, Sharp is here to support your business through all COVID-19 Alert Levels.

    What this means for your business: 

    Auckland

    In accordance with the government's guidelines and recommendations, we are operating our services in the following ways from 11:59pm on the 21 September until at least 11:59pm on the 5 October 2021:

    • Our offices are closed to all staff, clients and visitors. 
    • A lot of our staff will still be working remotely.
    • Our contact centre is operating as normal and working remotely. 
    • Our technical support team are working to support our clients in Auckland and all our other customers throughout NZ. 
    • Staff supporting our clients are taking precautions to keep our community safe.
    • All visits to your premises must be contactless.
    • All service agents visiting your premises will be in full PPE and comply with your health and safety requirements.
    • If any Sharp employee that has visited your business has been exposed to Covid-19, we will notify your team immediately. 

    Rest of New Zealand

    In accordance with the government's guidelines and recommendations, we are operating our services in the following ways from 11:59pm on 7 September at Alert Level 2.

    • Our contact centre is operating as normal and working remotely.
    • If any Sharp employee that has visited your business has been exposed to COVID-19, we will notify your team immediately.
    • All service agents visiting your premises will be in full PPE and comply with your health and safety requirements.
    • Our offices are closed to clients and visitors. 
    Frequently Asked Questions 

    Are your premises open?

    Only our Auckland premises are closed but all our other branches are now open.

    All our customers, partners and clients can contact the Sharp team who are working remotely and receive the same high standard of service as usual.

    If a Sharp team member has to visit my business's premises, will they have personal protective equipment?

    Yes. Our technical support team is equipped with gloves, masks and hand sanitiser and our team is working to a strict Health and Safety protocol. Our team has been instructed to follow any guidelines that your business has in place as well as the Government requirements.

    I need support for my Sharp microwave or fridge, is someone available to help?

    Absolutely. Please either call 0800 501 201 or fill out our contact form and someone will get back to you within 24 hours (between 9:00 am and 5:00 pm, Monday to Friday).