Home News & Insights COVID-19 (Coronavirus) – Our Response

COVID-19 – Our Response

This update is to reassure you as our customer, that if your business requirements are that staff visiting your site must be double vaccinated, we will ensure that we meet that request. 

Traffic Light systems are now in place for all of Aotearoa.


The team at Sharp wants to ensure you that our top priority is the health and safety of our customers, colleagues and wider community, and as such Sharp is following the Ministry of Health and Worksafe guidelines.

In line with our promise to be New Zealand’s most reliable technology partner, Sharp is committed to supporting your business throughout the course of this pandemic.

    Life at Red
    Life at Orange
    Life at Green

    Currently all of New Zealand is at Red.

    RED

    What this means for your business: 

    All Sharp Branches

    In accordance with the government's guidelines and recommendations, we are operating our services in the following ways.

    • Visitors, 3rd Party contractors, or Building Service Agents, are now permitted to enter the building but must follow all Health & Safety guidelines. Staff who can work from home are encouraged to do so.
    • All visitors and staff MUST sign in and out.
    • Our contact centre is operating as normal and working remotely. 
    • Our technical support team are working to support our clients in Auckland and all our other customers throughout NZ. 
    • Staff supporting our clients are taking precautions to keep our community safe.
    • All service agents visiting your premises are double vaccinated and fully equipped with PPE. They will comply with any health and safety requirements your business has in place.    
    • If any Sharp employee that has visited your business has been exposed to Covid-19, we will notify your team immediately. 

    Orange

    In accordance with the government's guidelines and recommendations, we are operating our services in the following ways if we move to Orange.

    • Our offices are now open to all staff, clients and visitors.
    • All visitors and staff MUST sign in and out.
    • If any Sharp employee that has visited your business has been exposed to COVID-19, we will notify your team immediately.
    • All service agents visiting your premises are double vaccinated and fully equipped with PPE. They will comply with any health and safety requirements your business has in place.    
    Frequently Asked Questions 

    Are your premises open?

    All branches are now open.

    All our customers, partners and clients can contact the Sharp team who are working remotely and receive the same high standard of service as usual.

    If a Sharp team member has to visit my business's premises, will they have personal protective equipment?

    Yes. Our technical support team is equipped with gloves, masks and hand sanitiser and our team is working to a strict Health and Safety protocol. Our team has been instructed to follow any guidelines that your business has in place as well as the Government requirements.

    I need support for my Sharp microwave or fridge, is someone available to help?

    Absolutely. Please either call 0800 501 201 or fill out our contact form and someone will get back to you within 24 hours (between 9:00 am and 5:00 pm, Monday to Friday).