Home News & Insights COVID-19 (Coronavirus) – Our Response

COVID-19 – Our Response

We are continuing to support our customers during all alert levels. Please read the below information for further details. 

    In accordance with the government's guidelines and recommendations, we are operating our services in the following ways:

    • Some staff will be working remotely and all staff that are in the office are following strict social distancing and hygiene protocols. 
    • Our contact centre is operating as normal and working remotely where possible.
    • If any Sharp employee that has visited your business has been exposed to COVID-19, we will notify your team immediately.
    • All deliveries completed will be contactless.

    If you need our services at any time, you can quickly book a service call with one of our skilled technicians here.

      Frequently Asked Questions 

      Are your premises open?

      Our premises are open with strict health and safety guidelines. If you are visiting our premises, you will need to register your name and contact information and follow necessary safety precautions. 

      All our customers, partners and clients can contact the Sharp team and receive the same high standard of service as usual.

      If a Sharp team member is visiting my business's premises, will they have personal protective equipment?

      Yes. Our technical support team is equipped with gloves, masks and hand sanitiser and our team is working to a strict Health and Safety protocol. Our team has been instructed to follow any guidelines that your business has in place. 

      I need support for my Sharp microwave or fridge, is someone available to help?

      Absolutely. Please either call 0800 501 201 or fill out our contact form and someone will get back to you within 24 hours (between 9:00 am and 5:00 pm, Monday to Friday).

      Can you receive courier parcels?