Home News & Insights COVID-19 (Coronavirus) – Our Response

COVID-19 – Our Response

We are continuing to support clients during COVID-19 alert level two, with extra precautions.

Sharp is committed to the safety and well-being of our people, clients and community. In accordance with the government's guidelines and recommendations, we are operating in the following ways:

  • Most staff are working remotely where possible. All staff that are in the office are following strict social distancing and hygiene protocols. 
  • Our contact centre is operating as normal and working remotely where possible. 
  • If any Sharp employee that has visited your business becomes exposed to COVID-19, we will notify your team immediately.   
  • All deliveries completed will be contactless.
To log a service call with one of our technicians, click here. 

Frequently Asked Questions 

Are your premises open?

Yes, but with strict health and safety guidelines. If you are visiting our premises, you will need to register your name and contact information and follow necessary safety precautions. 

All our customers, partners and clients can contact the Sharp team and receive the same high standard of service as usual.

If a Sharp team member is visiting my business's premises, will they have personal protective equipment?

Yes. Our technical support team is equipped with gloves, masks and hand sanitiser and our team is working to a strict Health and Safety protocol. Our team has been instructed to follow any guidelines that your business has in place. 

I need support for my Sharp microwave or fridge, is someone available to help?

Absolutely. Please either call 0800 501 201 or fill out our contact form and someone will get back to you within 24 hours (between 9:00 am and 5:00 pm, Monday to Friday).

Can you receive courier parcels?