Home News & Insights COVID-19 (Coronavirus) – Our Response

COVID-19 – Our Response

In accordance with the New Zealand Government’s requirements, our business premises have closed for the requisite four weeks during the COVID-19 Alert Level 4. 

Despite these unprecedented times, our business is still committed to our people, clients and community and have therefore rolled out the follow business continuity plan:

  • All Sharp staff are now working remotely
  • Our technical support team are now solely working to support Essential Services clients
  • Staff supporting Essential Services are taking precautions to keep our community safe
  • Our contact centre is still open and taking customer service calls remotely
  • If any Sharp employee that has visited your business becomes exposed or suspects they have been exposed to the COVID-19 virus in the next 14 days, we will notify your team immediately.

For clients: What this means for your business

  1. If your business is considered an Essential Service (the list can be found here) we will continue to provide technical support for you.
  2. If your business is not an Essential Service but is running remotely, we will do what we can to support you remotely. During the Alert Level 4, we are unable to send team members into the field so will instead do our best to help you over the phone. 

Frequently Asked Questions

Is your business still operating?

Yes. Our business is running business-as-usual, although remotely in most cases. All our customers, partners and clients can contact the Sharp team as usual.

Are your premises open?

No. In accordance with the Governments requirements, all Sharp premises are shut until further notice.

Is Sharp an Essential Service?

In accordance with the Government’s guidelines, our non-essential services are currently running differently. However, some of our products and services are considered essential, including:

  • Microwaves 
  • Fridges 
  • Telecommunications, and 
  • IT support services, when done remotely to help people work from home.

This means that if you have one of the above products from Sharp, you’ll receive the usual support from us wherever possible.

Does Sharp provide Essential Services for Essential Businesses and organisations?

Yes. Sharp will continue to provide support to our B2B customers classed as an Essential Service and/or provides an Essential Service. B2B services include:

  • Multi-functional printers 
  • Software support, and 
  • Voice and Data services and support.

 I’m not an Essential Services client, but I provide support to Essential Services, so I need your team’s services during the lockdown period.

Absolutely. Please click here to confirm that you are supporting Essential Services, provide a few details and we’ll ensure you receive our continued, business-as-usual service.

I’m not an Essential Services client, and I don’t support Essential Services. Can I still get service on my Sharp product?

It depends on the product. If the product is listed in the categories below, it is considered essential and we will do our best to service it as normal.

  • Microwaves 
  • Fridges 
  • Telecommunications, and 
  • Software that requires support that can be done remotely.

If the product is not listed above, we will do what we can to provide service remotely. Each situation will likely be reviewed on a case-by-case basis to ensure the safety of you, your people and our team members.

If a Sharp team member is visiting our premises, will they have personal protective equipment?

Yes. Our Essential Services support team is equipped with gloves, masks and hand sanitiser.

I need support for my Sharp microwave or fridge, are you still available to help?

Absolutely. Please either call 0800 501 201 or fill out our contact form and someone will get back to you within 24 hours (between 9:00 am and 5:00 pm, Monday to Friday).

Can you receive courier parcels?

Yes, but before sending anything to us, please get in touch with the branch that you are sending it to so we can arrange safe collection.