3CX and Microsoft Teams Integration
Microsoft Teams is a collaboration platform for Microsoft 365. Users add colleagues to a 'team' which then becomes the centre of a series of chat rooms, known as channels. As well as chat, Teams provides conferencing, email and collaboration tools.
What MS Teams lacks however, are key voice features which are essential to the Enterprise such as call queues and skill-based routing.
Other limitations of MS Teams include:
Combine 3CX with Teams
By integrating with 3CX, Teams users can benefit from 3CX’s rich telephony features, low-cost calling plans from a local carrier and other business communication features such as Live Chat and Facebook integration.
3CX Teams Integration is more than an SBC, which has certain drawbacks such as extensions being idle and call reports missing calls from Teams Users.
Instead, it uses Direct Routing (SBC Trunking); which we use to simulate extensions over the bridge. This enhances call quality as users enjoy less hops, errors and delays than when using a connection directly via SBC.
